Damaged or Defective Products

If your product arrives damaged or defective, contact our support team within 14 days of delivery with photos of the issue and your order number. We’ll send a replacement or issue a full refund — your choice.

What’s Not Covered

Due to the nature of our products, we cannot accept returns on items that have been opened or used, unless they are defective. Change-of-mind returns on unopened, sealed products may be accepted within 14 days at our discretion — contact support first.

How to Start a Return

Email support@dabwoodvape.com with your order number, a description of the issue, and photos where relevant. Our team responds within 2 hours during business hours and will guide you through the next steps.

Refund Timing

Approved refunds are processed within 3-5 business days back to your original payment method. Crypto refunds are processed to the wallet address used for the original order.